Shipping policy
SHIPPING POLICY
Last updated: September 15, 2026
At Eiluxe, we want your shopping experience to be simple, transparent, and reliable. This Shipping Policy explains how we process and ship orders placed through https://eiluxe.com/.
1. ORDER PROCESSING
Orders are processed after payment has been successfully confirmed.
Most orders are processed within 3–5 business days. Processing times may take longer during holidays, promotional periods, weekends, or periods of unusually high order volume.
Once your order has been processed and shipped, you will receive shipping information and tracking details when tracking is available.
Please note that order processing time is separate from shipping transit time.
2. SHIPPING METHODS AND DELIVERY TIMES
Eiluxe offers standard shipping to selected countries and regions.
Shipping times vary depending on:
• The destination country or region
• The product purchased
• The fulfillment warehouse
• The shipping carrier and shipping method
• Customs clearance and local delivery conditions
• Seasonal or unexpected transportation delays
Estimated delivery times may be displayed on the product page, at checkout, or in your order information when available.
Any delivery timeframe shown by Eiluxe is an estimate and is not a guaranteed delivery date.
Delays may occasionally occur due to circumstances outside of Eiluxe's control, including customs processing, carrier delays, weather conditions, public holidays, transportation disruptions, or other unforeseen circumstances.
3. FREE SHIPPING
Eiluxe currently offers free standard shipping on eligible products and destinations.
The cost of standard shipping may be included in the product price. Therefore, "Free Shipping" means that no separate standard shipping charge is added to the customer's order at checkout.
Free shipping availability may vary depending on the product, destination, and applicable shipping restrictions.
4. SHIPPING DESTINATIONS
Eiluxe ships to selected countries and regions where our fulfillment and shipping partners are able to provide service.
Available shipping destinations may change from time to time due to carrier availability, customs restrictions, product restrictions, or other logistical considerations.
If shipping is not available to your location, the destination may not be available at checkout.
5. SHIPPING ORIGIN AND THIRD-PARTY FULFILLMENT
Eiluxe uses third-party fulfillment and logistics partners to process and ship orders.
Depending on the product and destination, your order may be shipped from a fulfillment warehouse located in China, the United States, or another available fulfillment location.
The shipping origin may therefore differ between products.
Your order may also arrive in separate packages if products are fulfilled from different warehouses or by different shipping services.
6. ORDER TRACKING
When tracking information is available, Eiluxe will provide the tracking information after your order has been shipped.
Tracking information may take some time to become active after the shipment has been handed to the carrier.
Some shipping services may provide limited tracking information, particularly for certain international or postal services.
Customers can use the tracking information provided by Eiluxe to follow the progress of their shipment.
7. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country or local authorities.
These charges may vary depending on the destination country, product classification, declared value, country of origin, and applicable local regulations.
Unless otherwise stated at checkout or required by applicable law, any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.
Eiluxe does not control customs authorities, customs processing times, or the amount of duties or taxes that may be assessed.
Customers are responsible for providing accurate shipping and contact information and for complying with applicable import requirements in their country.
8. CUSTOMS DELAYS
Customs authorities may inspect or hold shipments for reasons beyond the control of Eiluxe.
Customs clearance may result in additional delays.
Eiluxe cannot guarantee a specific customs clearance timeframe.
If a shipment is delayed by customs, customers may contact their local customs authority or shipping carrier for additional information.
9. INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully review your name, address, postal code, telephone number, and other required information before completing your order.
If an order has not yet been shipped and you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been shipped, we may not be able to change the shipping address.
Eiluxe is not responsible for delays, additional shipping costs, returned packages, or failed deliveries resulting from incorrect or incomplete information provided by the customer.
10. DELAYED ORDERS
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.
We will work with our fulfillment and shipping partners to investigate the shipment and provide you with the available information.
Please understand that international shipments may occasionally experience delays due to customs, carrier operations, weather, holidays, or other circumstances outside our control.
11. LOST OR DAMAGED PACKAGES
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible with your order number and, where applicable, photographs of the damaged package or product.
We will review the situation with our fulfillment and shipping partners and determine the appropriate resolution in accordance with our Refund and Return Policy and the applicable shipping carrier procedures.
12. DELIVERY ATTEMPTS AND UNCLAIMED PACKAGES
If a carrier is unable to deliver a package because the customer is unavailable, the address is incorrect, the package is refused, or the package is not collected within the carrier's required timeframe, the package may be returned to the sender or fulfillment partner.
Additional shipping or reshipping costs may apply when a package needs to be shipped again due to circumstances caused by the customer.
13. MULTIPLE-PRODUCT ORDERS
If an order contains multiple products, the products may be shipped separately depending on their fulfillment location, availability, and shipping method.
Customers may therefore receive multiple packages for a single order.
Separate packages do not necessarily mean that there is an issue with the order.
14. SHIPPING RESTRICTIONS
Certain products or destinations may be subject to shipping restrictions due to local laws, customs requirements, carrier restrictions, product characteristics, or logistical limitations.
Eiluxe reserves the right to cancel or refund an order when a product cannot legally or practically be shipped to the customer's destination.
If we need to cancel an order for this reason, we will notify the customer and provide an appropriate refund in accordance with our Refund and Return Policy.
15. CHANGES TO SHIPPING INFORMATION
Shipping methods, delivery estimates, available destinations, and shipping conditions may change from time to time based on carrier availability, supplier conditions, customs requirements, and other logistical factors.
The shipping information applicable to an order is the information available to the customer at the time the order is placed, subject to applicable law.
16. CONTACT US
If you have any questions about shipping, delivery, tracking, or your order, please contact us through our Contact Us page or by using the contact information provided on our website.
Website: https://eiluxe.com/
Eiluxe